Shipping Policy

Last Updated: 4 November 2026

At Apex Storage Studio, we understand that receiving your furniture is an important part of the shopping experience. From a new dining table that brings family and friends together to a practical kitchen island that creates additional workspace, every order deserves careful handling and dependable delivery arrangements.

Our Shipping Policy explains how orders are processed, how shipping charges are calculated, what customers can expect during delivery, and how we handle delivery-related concerns.

This policy applies to orders placed through https://www.apexstoragestudio.com/.

1. Shipping Overview

We aim to make purchasing furniture online straightforward and convenient.

Our products include dining tables, dining chairs, kitchen storage islands, and mobile kitchen carts. Because furniture products can vary considerably in size, weight, and packaging requirements, delivery arrangements may differ depending on the item and destination.

Our standard shipping pricing is:

• Free standard shipping for orders of USD $10 or more.

• USD $5.99 shipping fee for orders with a total merchandise value below USD $10.

Any applicable shipping charge will be displayed during checkout before payment is completed.

Unless expressly stated otherwise, the shipping threshold is calculated using the merchandise subtotal before shipping charges, taxes, and any other applicable fees.

2. Order Processing

After an order is submitted, our team and relevant fulfilment partners begin preparing the products for dispatch.

Order processing may involve:

• Reviewing order information.

• Confirming payment status.

• Verifying product availability.

• Preparing products for shipment.

• Checking packaging and shipping documentation.

• Arranging collection by the relevant delivery provider.

We aim to process orders as efficiently as reasonably possible.

Processing times may vary depending on order volume, product availability, weekends, public holidays, and operational circumstances.

An order confirmation email does not necessarily indicate that the parcel has already been dispatched.

3. Delivery Destinations

Delivery availability depends on the shipping destinations supported by our store and the relevant logistics providers.

Customers should confirm that their delivery address is complete and accurate before submitting an order.

Please include all relevant details, such as:

• Recipient's full name.

• Street address.

• Suburb or locality.

• State or territory.

• Postcode.

• Country.

• Apartment, unit, or building information, where applicable.

• A contact telephone number, where requested.

If your location has access restrictions, limited courier services, or special delivery requirements, please contact us before purchasing.

We reserve the right to assess delivery feasibility where a destination cannot be serviced through our available logistics arrangements.

4. Shipping Costs

Our standard shipping arrangement is designed to keep delivery costs simple and transparent.

Orders with a merchandise subtotal of USD $10 or more qualify for free standard shipping.

Orders below USD $10 incur a shipping charge of USD $5.99.

The applicable shipping fee will be presented at checkout before you confirm your purchase.

If special delivery arrangements or additional services are offered, any additional charges will be communicated before the order is finalised.

We do not intend to introduce undisclosed shipping charges after an order has been accepted.

5. Estimated Delivery Times

Delivery timeframes depend on the destination, product availability, fulfilment arrangements, and the transportation network.

The actual delivery period may be affected by:

• Courier capacity.

• Distance between the dispatch location and delivery address.

• Weather conditions.

• Public holidays.

• Peak shopping periods.

• Transportation disruptions.

• Address verification or delivery access issues.

Any delivery estimates displayed on our website or communicated through customer service are indicative unless expressly confirmed as guaranteed.

We will make reasonable efforts to keep customers informed when a material delivery delay becomes known.

6. Furniture Packaging and Handling

Furniture requires suitable packaging to reduce the risk of damage during transportation.

Dining tables, chairs, storage islands, and mobile carts may be packaged in protective cartons with internal cushioning and separate hardware compartments.

Some products may be shipped in multiple packages because of their dimensions or component structure.

Customers should check the order information and delivery notifications to determine whether all packages have arrived.

Where an order is split into multiple shipments, different packages may arrive at different times.

7. Tracking and Delivery Notifications

Where tracking information is available, it may be provided through an order notification or dispatch email.

Tracking information may allow customers to:

• View shipment progress.

• Check the latest recorded delivery status.

• Identify delivery attempts.

• Monitor available estimated delivery information.

• Contact the relevant delivery provider where appropriate.

Please allow reasonable time for tracking information to become active after dispatch.

If your tracking details do not update or appear to be incorrect, contact us at [email protected].

8. Delivery Address Accuracy

Customers are responsible for providing accurate delivery information at checkout.

An incorrect apartment number, postcode, street address, or contact detail may result in a delivery delay or failed delivery attempt.

If you notice an error after placing an order, contact us immediately.

We will try to update the address before dispatch where operationally possible. However, we cannot guarantee that changes can be made once the shipment has entered the delivery network.

If an order cannot be delivered because the customer supplied an incorrect address, additional delivery arrangements may be required.

Any additional costs will be handled in accordance with applicable law and communicated clearly.

9. Receiving Your Furniture

Before accepting delivery, customers should check the visible condition of the packaging where reasonably possible.

If the package appears significantly crushed, punctured, wet, or otherwise damaged, we recommend taking photographs of the packaging.

After delivery, please inspect the products and their components.

If you discover damage, missing parts, or an incorrect item, contact us promptly and provide supporting photographs where possible.

Please retain the packaging until any delivery-related concern has been assessed, if reasonably practical.

However, failure to retain packaging will not automatically remove statutory consumer rights.

10. Failed Delivery Attempts

A delivery may be unsuccessful for reasons such as:

• No recipient being available where a signature is required.

• Restricted access to the delivery location.

• Incorrect or incomplete address details.

• Courier access limitations.

• Local delivery disruptions.

Where a delivery attempt fails, the delivery provider may arrange another attempt, provide collection instructions, or hold the shipment at an appropriate location.

Customers should follow the relevant delivery notification instructions.

If additional fees are proposed because of a customer-caused delivery issue, these will be assessed individually and communicated before any further payment is requested.

11. Delayed, Lost, or Missing Orders

We understand that waiting for furniture can be inconvenient, particularly when you are preparing a home or arranging a new dining or kitchen space.

If your order has not arrived within the estimated delivery period, please contact us.

We will make reasonable efforts to:

1. Review the order and dispatch information.

2. Check available tracking details.

3. Contact the relevant delivery provider where appropriate.

4. Investigate the shipment status.

5. Provide an update and discuss an appropriate solution.

If goods are lost, not delivered, or otherwise fail to meet an applicable consumer guarantee, we will address the issue in accordance with Australian consumer law.

We will not treat a tracking status alone as conclusive proof that a customer has received an order where delivery is genuinely disputed.

12. Damaged Products During Delivery

Although we take reasonable care in arranging shipment, products may occasionally sustain damage during transportation.

If your dining table arrives with a damaged surface, a chair arrives with a broken frame, or a kitchen storage unit arrives with damaged structural components, please contact us.

Please provide:

• Order number.

• Product name.

• Description of the damage.

• Photographs of the affected areas.

• Photographs of the external packaging, where available.

We will review the matter and arrange an appropriate remedy in accordance with the circumstances and applicable consumer guarantees.

Reasonable transportation and return costs associated with a statutory remedy will be handled in accordance with the Australian Consumer Law.

13. Split Shipments and Multiple Packages

Certain furniture products contain multiple components or are shipped in separate cartons.

As a result, one order may be delivered through more than one package or on different delivery dates.

If you receive only part of your order, please check your dispatch notifications and tracking information.

If a package appears to be missing or the order remains incomplete beyond the expected delivery period, contact our customer service team for assistance.

14. Changes and Cancellations Before Dispatch

If you wish to change or cancel an order, please contact us as soon as possible.

We will consider requests made before dispatch where operationally possible.

Once an order has been packed, collected, or transferred to the delivery provider, changes may no longer be possible.

Any cancellation request will be assessed in accordance with the status of the order, the applicable agreement, and Australian consumer law.

Nothing in this section limits any statutory cancellation or refund rights.

15. International and Cross-Border Delivery

Where international delivery is offered, customers should review the destination availability and applicable shipping information at checkout.

International deliveries may involve customs procedures, import duties, taxes, or other government charges depending on the destination.

Any applicable charges and responsibilities will be communicated where known and relevant before purchase.

Customers should also consider local import requirements and restrictions that may apply to furniture products.

16. Contact Our Shipping Team

For shipping enquiries, tracking assistance, delivery concerns, or address updates, please contact:

D & E GROUP PTY. LTD.
Trading as: Apex Storage Studio
Contact Person: Sharon Detky
Email: [email protected]
Business Address: 26 Leeanne Cres, Bundoora VIC 3083, Australia

Please include your order number in all shipping-related correspondence so that we can identify your purchase more efficiently.

17. Policy Changes

We may update this Shipping Policy to reflect changes in our fulfilment procedures, delivery partners, shipping arrangements, or legal obligations.

The latest version will be published on our website.

Any update will not retrospectively remove rights arising under applicable Australian consumer protection legislation.

Thank you for shopping with Apex Storage Studio. We appreciate your patience and trust while your order makes its way to your home.