Contact information

Contact Information

We Are Here to Help

At Apex Storage Studio, we believe good customer service should be just as dependable as the furniture we offer.

Whether you are looking for additional information about a dining table, comparing dining chair options, exploring kitchen storage solutions, or seeking assistance with an existing order, our team welcomes your enquiry.

We understand that purchasing furniture online sometimes involves important decisions. You may need to confirm product dimensions, understand available configurations, check delivery arrangements, or obtain assistance after receiving your order.

Our goal is to make every interaction straightforward, informative, and helpful.

1. Business Information

Trading Name: Apex Storage Studio
Legal Company Name: D & E GROUP PTY. LTD.
Business Location: Bundoora, Victoria, Australia

Business Address:
26 Leeanne Cres, Bundoora VIC 3083
Australia

Contact Person: Sharon Detky

Customer Service Email:
[email protected]

Official Website:
https://www.apexstoragestudio.com/

2. How We Can Assist You

Our customer service team can help with a range of enquiries, including:

Product Information

Need help choosing furniture for your home?

You can contact us with questions about dining tables, dining chairs, kitchen islands, storage carts, product dimensions, colours, materials, configurations, and other available specifications.

We encourage customers to ask questions before purchasing if they need additional information to make an informed decision.

Order Assistance

If you have already placed an order, please contact us if you need help with:

Order confirmation.
Order status.
Payment enquiries.
Product availability.
Changes to order information.
General purchase-related questions.

Please include your order number so that we can identify your purchase.

Shipping and Delivery

If you have questions about shipping, delivery arrangements, tracking information, or an order that has not arrived, our team will do its best to assist.

Please provide the delivery address associated with your order and any available tracking information.

Returns and Refunds

If you would like to request a return, report a damaged item, discuss a missing component, or enquire about a refund, please email us with the subject line "Return and Refund Enquiry".

We will review your circumstances and explain the available next steps.

Product Problems and After-Sales Support

Furniture products may contain multiple components, fittings, and assembly requirements.

If you experience an issue with your dining table, chairs, storage island, or kitchen trolley, please describe the problem and provide photographs where appropriate.

We are committed to reviewing genuine product concerns fairly and in accordance with applicable Australian consumer protection laws.

3. How to Contact Us

The easiest way to reach our team is by email.

Email: [email protected]

For a faster and more effective response, please include:

Your full name.
Your order number, if applicable.
The product you are enquiring about.
A clear description of your question or concern.
Supporting photographs or documents, if relevant.

Providing complete information helps us understand your situation and avoid unnecessary delays.

4. Business and Correspondence Address

For formal business correspondence and authorised returns, our business address is:

D & E GROUP PTY. LTD.
26 Leeanne Cres
Bundoora VIC 3083
Australia

Please note that this address is provided for business correspondence and authorised return arrangements. Customers should contact us before sending any returned goods.

5. Our Customer Service Commitment

We aim to provide customer support that is professional, respectful, and focused on finding practical solutions.

Every enquiry deserves careful consideration, whether it concerns a product specification before purchase or an issue that arises after delivery.

We aim to:

Provide clear and helpful product information.
Communicate honestly about order and delivery matters.
Review customer concerns individually.
Explain relevant return and refund procedures.
Treat personal information responsibly.
Handle complaints respectfully and fairly.

We will make reasonable efforts to respond to enquiries within 1–2 business days. Response times may vary during weekends, public holidays, and periods of unusually high enquiry volume.